April 2020 Blog

Blog – Empowering Your Employees to Build You Strong!

In my last article I discussed employers infrequently using the terms “we” as in team versus “us and them,” as in leaders vs. employees (Individual Contributors).

And, while I absolutely still believe that to be so, I do understand that there are times where leaders and individual contributors can use a different subset of tools to help build strong cultures in the workplace!

For example, for employees at all levels of the company (leaders and individual contributors) speaking up effectively when issues arise is a MUST in helping build and maintain strong cultures.  As noted in my book The Top Five Things to Consider when Filing an Employee Relations Complaint, when issues arise there are a minimal of five things one should consider:

  1. What’s really going on in my situation?
  2. Does this rise to a policy violation or illegal activity?
  3. How will filing a complaint affect me and my future career?
  4. What’s in it for me?
  5. Is this something I can resolve before making this a formal complaint?

Asking yourself these questions can help you sort out what the issue(s) may really be about and how to address them effectively.

Another critical tool that may help leaders address employee relations issues effectively to help build strong workplace cultures is Effective Communication; and Active Listening is one of many important criteria of effective communication:

Effective Active Listening Behaviors

  • Eye Contact
  • Paraphrasing for understanding
  • Be Open
  • Ask Questions
  • Empathize
  • Avoid defensiveness
  • Avoid engaging in arguing back and forth

Adopting these skills along with some others can certainly Empower Employees to help build strong workplace cultures, providing space for the Ultimate Employee Experience!!

Patrice Miller

DreamGoals Coaching LLC, Performance Management and Conflict Resolution Coach.

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