I Loved it! All employees at every level should be required to acquaint themselves with this literature
isaac 's kindle
September 29, 2018
Format : PaperbackEasy to read and very concise.
By Othella Tate
I read the book which was very informative. Listening to it on audible was more like a conversation and helped me to understand the process better! The narrator was great!
By Diane Donovan, Senior Reviewer - Midwest Book Reviews
The Top Five Things to Consider before Filing an Employee Relations Complaint: And How to File an Effective Complaint is as important a reference as one's employee manual, providing insights for employees at all levels of business. Its review of company policies, the complaint process, how to assess the pros and cons of a dilemma for best resolution, and cautionary notes about investigators who look into a complaint should be foundation knowledge for any American worker.
Ideally, The Top Five Things to Consider before Filing an Employee Relations Complaint will be taught in business courses for new adults just entering the workplace. It provides concrete insights that more general books directed to this audience fail to mention and it assesses strategies, typical courses of action (and inaction), and includes psychological insights into common causes for complaints.
From bullying in the workplace and tips on conflict resolution to things to consider before an employee complaint is filed, this slim but accessible manual helps employees avoid many common pitfalls and lends to understanding how the complaint system works on both sides.
Succinct and packed with details, The Top Five Things to Consider before Filing an Employee Relations Complaint is an essential worker's guide that should be a staple in any business book collection and worker's reference library.
Really Valuable for Those Unsure of How to Handle Work Complaint Situations
November 5, 2018
Format : PaperbackAs a reader with experience in the HR field, I thought it was a helpful book and can be really valuable for folks not sure of how to handle work complaint situations. Ms. Miller brings an experienced view about work-related issues and their consequences to give readers a look at the intricacies of filing an employee complaint and helping to understand the next steps afterwards. Here are a couple of key points that I enjoyed about the book:
-In some sections there is a call to action for the reader. It helps to have the reader recognize what part they play in the situation and Ms. Miller was effective in getting the reader to think about that. Definitely some emotional intelligence components in there.
-To emphasize this even more, Ms. Miller was enough to share some pieces about herself being a "bad actor" in some situations as well. To me, it helped humanize the author even more as she acknowledges that she's not perfect, but again showing the reader that not only are there human people in HR, they're also capable of changing their ways to be more effective in work situations
-Finally, I liked the two self-assessments that were offered in the book. As I was reading, it was very easy for me to track the thought process of HR, but I thought it was because I already had that background. For Ms. Miller to give examples in real situations and then have the reader assess themselves in those situations, I thought it was a good exercise in self-reflection whether the reader understands HR policies or not.
All in all, the book is a helpful guide for employees considering filing an employee complaint and wanting more insight on the process.